Shipping terms
Contractual shipping terms of [LEGAL NAME]. The Shipping page presents practical information.
Transfer of risk
The risks related to the products transfer to the customer upon physical possession of the goods, in accordance with the rules applicable in [COUNTRY].
Shipping address
The customer is responsible for the accuracy of the address provided. Costs related to re-shipping due to an incorrect address may be charged.
Delays
In the event of a delay attributable to the carrier or the manufacturer, we inform you as soon as possible and offer a solution: waiting, replacement, or cancellation with a refund.
Damaged parcels
Any damage must be reported with precise notes on the delivery receipt, then communicated to [EMAIL] with supporting photos.